For information about what Osteopathy is, and how we can help you, read more here.

No, you can make an appointment with us by yourself, without any referral.

Yes, we do. We can issue a receipt at the time of your payment, and you may be able to claim the amount back in accordance with the terms and conditions of your healthcare insurance.
Please check with your healthcare insurance provider to find out what you are eligible to claim for, before you make an appointment with us.

You can view information about our fees here.

You can pay at the time of your visit. You can also pay online when you book using our online booking service. If you have private health insurance, we require that you pay us directly at the time of your appointment and then reclaim the fees you have paid, from your insurer. We can issue a receipt immediately on payment. Please check with your insurance provider the terms and conditions for reclaiming osteopathic fees back, before you book an appointment.

Yes, you may always get a receipt for your payments. You may obtain a receipt when you pay at the time of your appointment, please ask your practitioner for one. You may also obtain one beforehand if you book and pay online.

If you have private health insurance, then we request that you pay us directly and then reclaim your payments from your insurance company yourself.

Information regarding appointment duration can be viewed on the our fees page.

Usually, you have treatment on your first appointment as your practitioner is keen to start helping you and resolving your problem as soon as possible. Occasionally, it may be necessary to send you immediately for a test such as an Xray as it is contra-indicated for your practitioner to treat you at this time. If this is the case your practitioner will give you advice as to what to do next.

This depends on each person and the problem they present to us with.

We aim to resolve your problem in the shortest possible time. We pride ourselves on giving you the least number of treatments necessary to resolve your problem properly and prevent it from returning.
Each person’s problem is different to another’s. Therefore, each patient’s treatment plan is tailor-made to their specific needs. These treatment plans will be discussed and agreed by both practitioner and patient before they commence. The practitioners work hard to meet the needs and expectations of their patients.
They use their years of expertise and skills to provide you with the best care, treatment, and advice to resolve your problems in the quickest possible time. Is it important that each patient lets the practitioner know what their expectations are and what they hope for with their treatment plan. Please feel free to discuss this with your practitioner.

On your first visit we use our skills to determine the number and type of treatments that you require. Depending on how your body responds to this, allows us to get a better idea of how you will fair with the treatment approach.

We generally find that patients find some good relief and change to their symptom picture immediately, or in the following few days after their first consultation. Realistically, it will take a few sessions to get on top of your problem. This may result in your problem being fully resolved and with the help, advice, and recommendations that your practitioner has given you, you may not need to return to us for further treatment. However, if your problem still needs our management to improve further, you may need to continue to see us. If this is the case, your practitioner will continue to increase time intervals between your visitations to us appropriately. This will still allow you to get better and will provide you with the necessary treatment, support, and advice you require to improve, fully resolve your problem, and prevented it from returning.

This may not be the case for chronic and multi problem conditions. With these cases a longer-term treatment approach may be needed to help you resolve or manage your problems better. It may be more appropriate for your practitioner to continue treatment on a weekly basis a little longer. However, you and your practitioner will discuss this and will space your treatments out according to your needs.

For some patients, it may be advisable that to maintain the improvements that they have attained they should return once a month, or only a few times a year for a ‘maintenance’ type treatment from us. This approach is designed to maintain the benefits of our treatment and prevent symptoms from returning.
Certain patients find this very beneficial as it allows them to keep working and be pain free in the process.
Teachers, desk and computer workers, self-employed professions such as builders, electricians, plumbers, roofers, and PT instructors etc., all find this approach of regular treatment sessions extremely beneficial. Each case is individual, but your practitioner will advise the best scenario for your problem and healthcare aims.

Without a doubt in the vast number of cases, our osteopathic intervention results in improvements in pain, function and health-related issues and therefore improves the quality of your life.

Appointments can be booked here.

Yes, it is very easy. We have a spacious car park for you to use, free of charge. Please park so that you can see the front door and therefore your practitioner when they call you in to the clinic.

Information about what to expect is available here.

Treatment should not hurt, and you should let your practitioner know if this is the case. They will then alter their treatment approach. Sometimes treatment can be a little uncomfortable at certain points during the treatment session, for instance, when your practitioner needs to carry out some deeper soft tissue massage to resolve your problem. This may be uncomfortable for only a short period of time. However, before they do this, your practitioner will explain this to you and gain your consent before they carry this out. Please feel free to communicate any concerns you have during the treatment process and your practitioner will make suitable changes to meet your needs.

You will have been seen by a qualified and registered practitioner who has provided an appropriate course of action on your first visit. If you have been asked to return for a follow up appointment you will have had explained the importance of doing so to achieve a particular outcome and to resolve your problem as quickly as possible.

Your problems are different to the problems of every other patient. So, your care can be different to another. We pride ourselves in listening carefully to your concerns and tailor-making a treatment approach to meet your specific needs.

Patients are allotted approximately 45 minutes for their first appointment and approximately 30 minutes for any follow up appointments. Allotted times are not fixed, and your practitioner may spend more or less time during your appointment. Time spent on treatment is dependent on the complexity of the problem, what the practitioner feels is required for a particular problem or how much can be achieved on each visit. Time is also required for providing exercises and advice.

If you have been given an advice sheet, please remember to re-read it regularly before your next visit and carry out the recommendations given to you for your problem.
If you have been asked to undertake some exercises, please try to do these regularly and follow the plan set out for you.

If you have been asked you not to do a particular activity or exercise, there will be a reason for this which was explained to you, and you should wait until advised otherwise.
It is common to feel stiff and sore following treatment; this usually lasts around 48-72 hours. Most people describe their reaction as ‘aching and pain felt after exercising’. It is common also to feel tired after a treatment. If you have any concerns about your treatment, please let us know as soon as possible.

If you have been referred for a scan or a further investigation, please keep in touch to let us know the result.
If you need to discuss any aspect of your consultation/ treatment with a member of the team please contact the clinic directly and as soon as possible on 01780 239 667. One of our team members will be happy to address your concerns.

You may remain clothed and do not need to undress fully to be examined or treated. If you are happy to do so, you may be asked to undress down to your underwear just for the examination process, so that relevant areas of your body can be fully examined with ease. You must always keep your underwear on.

If you do want to keep dressed during the examination and treatment process, please let your practitioner know at your appointment. If this is the case you should wear loose fitting clothes such as tee-shirts, top, shorts, leggings, or joggers.

You should wear comfortable clothes when you attend for your appointment. However, the practitioner may use some technique’s that are best carried out with certain items of clothing being removed or moved to one side. Your consent is a priority for us and if you feel uncomfortable with any of this process, please let us know at the time and we can work round any issue you may have.

You may always bring someone whom you are comfortable with into the treatment room. All children under 16 years of age must be accompanied by a parent.

Many of our patients typically feel a benefit from the treatment straight away. They usually feel less pain and discomfort and more mobile. It usually takes the body 2-3 days to process the treatment. This time may vary, shorter or longer. Your practitioner will be able to give you more advice during your session as to what to expect from your specific treatment.

If symptoms are worse after a treatment, this is not necessarily a bad thing. It can be a sign of the body changing. It may be the case that effects are felt in other areas of the body that have not been treated yet. If this is the case your discomfort will be only short-lived. However, it is worth noting these effects and letting your practitioner know during your next appointment. If you have concerns or if any reactions haven’t settled within 48 hours after your treatment, please contact us and we will discuss the matter with you and advise you asap.

We have toilets and baby changing facilities for your use.

We have full wheelchair access throughout our clinic. We have all our treatment and consulting rooms as well as toilet facilities on the ground floor.

Your visit will not involve climbing or descending stairs. All our consulting rooms are on the ground floor and are wheelchair accessible.

Yes of course you can. We encourage this and provide an easy wipe down leather sofa where you can feed your baby in comfort.

You may have treatment at any time after the birth. For us the sooner the better as it will help mum and baby recover from the birth process as quickly as possible.

If this is the case, please call the reception team as soon as possible and they will advise you as to what is best to do. If you are late turning up for your appointment, just let your practitioner know when you arrive. You can do this by pressing the doorbell with your practitioner’s name on it. It is situated at the entrance to the building.

Please contact the reception as soon as possible. As you probably appreciate, we are extremely busy and usually have people waiting to see us. We have a cancellation policy to help prevent people from not showing up for their appointment. You will have received an appointment reminder 24h before your appointment. Please refer to our cancellation policy for more information.

Just like your GP, osteopaths belong to a regulated profession. They are suitable qualified and insured to carry out their work. The regulatory body, the General Osteopathic Council, GOsC, safeguards the public by making osteopaths follow a strict set of clinical standards. This is also the case for midwives. However, it is the Nursing and Midwifery Council, NMC, that regulates this profession and oversees clinical standards.

It is against the law to call yourself an osteopath unless you are qualified and registered with the GOsC. The minimum qualification for an osteopath is completion of a four or five year degree, which includes at least 1000 hours of supervised clinical practice. Many osteopaths also study for a master’s degree.

Once qualified, osteopaths must continue to update and expand their knowledge by completing a minimum number of hours of continual professional development each year. You can check whether an osteopath is registered by visiting the GOsC website. Similarly, by checking the NMC website you can see if your midwife is registered.

You may view our feedback page here.

Our gift vouchers are perfect for gifts and presents. Gift vouchers can be purchased for any amount. Please call a member of our reception team on 01780 239 667. We can then provide advice, and give guidance to arrange collection or delivery.